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Welcome to our Help Site

Customer Service Hours of Operation 
Monday - Friday 
7:00am - 8:00pm EST

Here are some helpful
items to assist you

Saving all your reports off of the system is an important step at this time as the system only retains 24 months of reports from creation date. After 24 months the reports are no longer retrievable. You must save your reports off the system for your own records management we are not able to
 store generated PDFs on your company's behalf.

Whether you're new to Deluxe Payroll or just looking for help on the basics of Payroll Processing here are 5 quick steps that will help.

From Adding or rehiring employees to paying or issuing Lay Offs and Terminations these items can be a great tool kit.

Do you need an additional Earning Type , Deduction or Taxable Benefit for your Next Payroll Run?  Or do you need an Accrual for Banked, Sick or additional Vacation time? Our Set Up Request forms makes it easy to request.

What are the Statutory Holidays for this current year? Learn more about when your payroll has to be submitted around these holidays when banks are closed.

Everything you need to get through Year End Stress Free. Review Important Year End Communications, Payroll Steps and when items are due to be processed. 

Also includes FAQs, guides and tutorials on Tax Form Review/Edit and Approvals.

Business Woman

Can't find what you are looking for? Select our Manuals and Updates page to search by topic for further detailed instructions on your PAYweb Features.

Visit the WorkAxle Help Centre for assistance with your Time and Attendance questions. To use the Help Centre you will need to login using your WorkAxle credentials. We may also be able to assist by emailing 

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