The employee’s address was keyed in after the year end reset and the T4 file has been generated. You will need to go to the EDIT T4 Menu (or the appropriate Tax Form Type) and edit the Tax form. Once updated and all other changes necessary are made, you may proceed with the approval process.

We do require a signature from the person receiving the package as the Tax Forms package contains a lot of sensitive personal information.

Throughout the year, you change information about your organization by logging into your PAYweb account, from the Main Menu select “Company Profile” and then “Maintain Addresses”. Since the Tax Forms Audit (draft) files have been generated, the changes must be made through our Customer Support Team. Please send an email to Support@Deluxe.ca with your Client ID on the subject line and indicate the new address. Once we have updated our records, we will send you a confirmation email so that you may continue with the approval process.

(Legal) Business Name change is a two- fold issue. If CRA approves the name change and DID NOT assign a new business number- please send an email to Support@Deluxe.ca with your Client ID. Indicate the new (legal) business name and specifically mention that the business number remains the same. Once the changes are completed at our end, you will receive a confirmation email so that you may proceed with approving the Tax Forms. If CRA has assigned A NEW business number, please get in touch with our Support Team at 1-866-772-9932 as there are more processes involved than simply changing the business name on the PAYweb system.

If you have opted for Options 3 or 4, you can expect the Tax Forms package within three to seven business days from the date that you approved the Tax Forms for processing. You may check the status from time to time by logging into your PAYweb account and then by going to 3. Authorize Tax Forms in the Yearend Progress bar. When you click on 3. Authorize Tax Forms the Date Printed and Date Shipped will indicate the status of the Tax Forms processing.

February 21, 2023 is the deadline. This ensures that all submissions to the government are sent ahead of the deadline which falls on February 28, 2023.

Yes, the report is in the VIEW REPORTS section, under the group YREND and the name of the report is “Electronically Delivered Tax Forms”.

The Tax Forms copies located in the VIEW REPORTS section will be accessible, seven years from the creation date. This Archive Feature is relatively new, and therefore will only show 2017 as the oldest Tax Forms copies.

By law, the Tax Forms for the employees (or former employees) must be received before the Last Day in February. If the last day falls on a weekend it must be for next business day. For Tax Forms that are to be mailed, it must be post marked on the last day of February, this counts as meeting the deadline.

The PAYweb system will not give you access to the Menu until the Tax Forms you have approved are either printed or e-mailed to the employees. There are also changes made to the RL1- Summary Tool to accommodate some changes with Revenue Quebec requirements, we are hoping to have the programming complete by Mid - January. At that point, the RL-1 Summary Tool will be available for use.